RETURN POLICY

Returns / Refunds / Exchanges

At our discretion we exchange certain goods within 14 days if goods are in new & unused condition in original packaging with proof of purchase. This excludes complete bikes as we can not guarantee they are new/unused to the next purchaser.

No refunds will be offered for change of mind purchases. No exchange or refunds on sale items, custom built wheels, custom bikes, or specially ordered items.

Postage on online returns for exchange will be at the expense of the buyer and these returns for exchange cannot be processed until we have received the goods. 

We recommend when posting back your return to use a trackable shipping service or purchasing shipping insurance with Australia Post to avoid and misplaced items. We are not liable should your item go missing during shopping and don’t guarantee that we will receive your returned item.

We ultimately reserve the right to refuse a return if we deem it to be in an unsuitable condition and the items may be returned to you at your own cost.

Faulty or Incorrect Goods

If you have received the incorrect or faulty item, please contact us asap. If an item has a fault we will repair or replace.

If we cannot repair or replace the item we will issue a credit or refund for the same value. 
If your item is faulty, please contact us ASAP and we may require photos of packaging and item so we are able to complete our investigation before replacement is provided or we repair this product.

If your product comes with manufacturers warranty, we request DO NOT send the item direct to the manufacturer unless advised by Local BMX. Please notify Local BMX asap of faulty item and we will seek advise from the respective parties.